FAQs

1. Can I use my own access control system? 

Our turnstile gate open signal is dry contact. As long as your system has a relay output, it can control out turnstile gate. We also have our own RFID, fingerprint, face recognition, and ticket access control system.

2. Can you customize my turnstile?

Yes. Many of our turnstile gates can be customized with powder-coated, logos, led lights, and accessories.

3. Do you ship to my country?

Yes, we can ship to many countries around the world.

4. What if I have no experience in importing turnstile gates from abroad?

Please don’t worry. We have many years of experience in exporting turnstile gates or security turnstiles. Our professional salesperson will follow up on your goods and provide necessary assistance throughout the process so that you will have no concerns in the whole process until you receive your goods. If you have any questions about importing turnstile gate, our sales will provide you with solutions. Our responsibility is to provide high-quality products and save your cost.

5. How about the turnstile gate installation? 

About the turnstile gate installation, it’s really easy to install, we have done most of the jobs before sending our turnstile gates. You just need to fix the turnstile gates with screws and connect power supply cables and internet cables. Of course, We will provide detailed installation instructions and technical support.

6. How about the quality of your turnstile gates?

We are at the highest level of quality with the most competitive price. We choose German, Japanese, and domestic lead brand accessories to ensure product quality from the source. At the factory, we implement 7S management to control the production process.

7. How about the lead time?

Normally we have stock for the hot sale models of standard products. Generally, regular products need 5-10 working days. The customized products need 15-20 working days.

8. How do you do after-sale service?

We provide lifetime technical support online, by emails, video, phone, etc. We have engineers speaking English, convenient to communicate with you directly. If necessary, we can send technical people to do the after-sale service.

9. How do you guarantee your quality of product/quality control?

We have ISO9001 and CE certificates among our products, all details can be found on our website. We commit to providing the best product quality possible to our customers.

10. Do you provide OEM service?

Yes, we can offer OEM services, we can produce your samples or technical drawings.

1) We can customize the turnstile barrier gate according to your needs.

2) We can print your logo on the turnstile barrier gate, and customize retail box packing and other things you need.

11. What is the electrical requirement for your turnstiles?

We used the auto-switch power supply, which is 110-240V. So it is used worldwide

12. What type of base is needed for installation?

Turnstiles require a concrete or steel base for installation. Complete installation information includes specifications for foundations for each turnstile model.

13. Can you provide detailed plan drawings for turnstile models?

We are always happy to email or fax detailed drawings of all of the turnstiles we carry. Just contact us with the make and model numbers you are interested in and we’ll forward the detailed drawings to you.

14. What happens during a fire alarm?

If installed correctly by a trained technician, the turnstiles are connected to the battery or a capacitor. If an emergency, cut off the power and the barriers will automatically open for free egress.

15. What is the warranty for your products?

All of our products carry a 2 years minimum warranty and durable maintenance and repair support.

16. What are your terms of packing?

First, we will pack our goods with a protective film or pearl wool. Then we will put it in a neutral carton. Third, we will pack it in a standard export wooden case to protect the goods perfectly. 

17. What are your terms of delivery?

EXW, FOB, CFR, CIF, DDU.

18. What if I need to customize the item?

We can produce your samples or technical drawings. We can provide OEM and ODM services.

19. What is your sample policy?

We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

20. Do you test all your goods before delivery?

Yes, we have a 100% test before delivery. We will take the test video and send it to you to confirm. 

21. How do you make our business long-term and good relationship?

We keep good quality and competitive price to ensure our customers benefit ;
We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

If you have any questions about our turnstiles or the way we do business, our professional sales staff Elena is available to help at +8615323431686 or via email at info@mairsturnstile.com 

ADD: No.164, Pingxing North Road, Pinghu Street, Longgang District, Shenzhen