Shenzhen Mairs Intelligent Technology Co, Ltd, solemnly promise, with the spirit of “High Quality, Excellent Service, and Seek Development”, with the concept of “high-quality products, reasonable prices, considerate service” and the principles of responsibility and openness, to the following projects:
1. Products are issued with inspection certificates and appropriate instructions to ensure that users can correctly install and use our products.
2. Our company guarantees that the products left the factory are produced and inspected in accordance with relevant industry standards, and unqualified products will never leave the factory.
3. We strictly perform and honor the three-guarantee service of products and strictly implement the relevant national industrial product after-sales service regulations. We provide a quality warranty of the products for 2 years from the date of shipment. During the specified quality assurance period, due to defects in design, workmanship, or materials, we will be responsible for that. When the equipment provided by us fails, we will be responsible for returning and replacing defective parts within 5 days after receiving the notification from the buyer.
Between the use of the equipment and the end of the trial operation, we will replace the damaged or faulty modules, and the replaced module will definitely a brand new module. During the warranty period, for all software and hardware failures caused by non-human factors, we will provide spare parts for totally free to ensure the normal operation of the system.
No need to return the broken parts back to us. Also during the warranty period, if there are improvements in the system software, we will promptly provide it to the buyer for free, and provide the corresponding technical documents for free. If the product itself is indeed defective in design, material, or processing, and a written application is submitted to our company, we will be responsible for free maintenance of the defective product.
4. If the user raises an objection to the quality of our company’s products, we guarantee that we will respond within 24 hours. We will also archive the product quality problems and treatment results of each user feedback.
5. If the product is damaged due to human factors, the company will not be responsible for the labor, materials, equipment, engineering, or other related costs caused by the repair or replacement of the defective product.
Our company’s service tenet: Efficient, Responsible, Puzzle-solving.
Our company’s service goal: Serve customers wholeheartedly.
Hereby commit to!
Shenzhen Mairs Intelligent Technology Co., Ltd